PokerStars’ parent company, Flutter Entertainment, is one of the world’s largest gaming companies and is worth approximately $25 billion. You're not even attempting to communicate with your customers. PokerStars’ lack of transparency didn’t sit well with its customers, who expressed their frustrations on Twitter. When contacted via the support form, players received the same message: “We are currently under maintenance and are working to restore our services.” When users logged onto PokerStars, they saw only the apology for the site’s “unscheduled maintenance.” No emails were sent explaining what was going on, and no live customer service is available to these users. Users left in the darkīesides a series of Tweets from both PokerStarsUSA and its sister account, FOX Bet Care, no information was shared publicly with the players who were left wondering why the site was down for days. That also holds true for the Division of Gaming Enforcement in New Jersey. It took the site about two months to solve.Ī media representative for the Michigan Gaming Control Board said the board declines to comment.ĬardsChat reached out to GeoComply, the company tasked to make sure users are located in the three states, but hasn’t heard back as of publication. Motl wouldn’t confirm if geolocation was the issue, though PokerStars did have a previous geolocation problem that prevented Pennsylvania players using Apple MacBook computers with newer chips from accessing the site this fall. “I’m not able to give more details.”ĭouglas Harbach, a media representative for the Pennsylvania Gaming Control Board, wrote via email that geolocation issues were to blame for knocking the online gambling suites offline. POKERSTARS CASHIER MAINTENANCE & TOURNAMENT SCHEDULE. “Frankly, there’s not a lot that I can share, only to say that it’s an unscheduled maintenance issue,” he said. Motl said the problem sprung up internally and had nothing to do with a DDoS attack, ransomware, or anything criminal. The PokerStarsUSA Twitter account spent the last three days denying any type of “breach” took place, but that didn’t stop users from speculating that something nefarious had happened. Players using mobile devices will first need to move their account by logging in as described above, or. The process is quick and straightforward, and usually takes under a minute to complete. All accounts are safe,” Motl told CardsChat. To start playing on PokerStars UK you will have to move your account by simply launching the software as usual and following the on-screen prompts. “The biggest concern that we want to make clear to customers is this is not any kind of data breach or a cyber security issue. FOX Bet, the site’s online sportsbook, and Stars Casino started working again sometime overnight.Įddie Motl, Vice President of Communications and marketing for Fox Bet is assuring users that, despite the inconvenience, all accounts are secure and were never in danger. (Image: Downdetector)Ĭash games returned late Monday afternoon to players affected in Pennsylvania, Michigan, and New Jersey, and tournaments were set to restart Tuesday. This heat map shows where PokerStars users reported outages over the past 24 hours.
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